So a new database at the company i work for?

ok so my company started using a new database that i cant recognize the software of, i used to us ms access and could go thru my searches and clients alot quicker, no this new stuff links up several companys and does have some good qualities but when i complain about stuff or request a new search be added or a ploblem with the software to be fixed or set up what time frame is reasonable, or should i just stay quiet and let the kinks get out of it, its just access was so easy to program, any way this new software is that much more difficult, would it help to learn this software programing